Get in Touch
Contact Information
Email us at
info@tradementor.comCall us at
+1 (250) 694-2876Visit us at
156 Government Street, Victoria, BC V8W 1Y4
Send Us a Message
Our Office
Visit Our Headquarters
Our office is located in the heart of the Financial District, easily accessible by public transportation. We welcome visitors by appointment to discuss your trading education needs.
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Parking Information
Several paid parking garages are available within a 2-block radius of our office. The closest is at 200 Trading Avenue.
Frequently Asked Questions
How quickly can I expect a response to my inquiry?
We strive to respond to all inquiries within 24 hours during business days. For technical support issues, our average response time is under 4 hours during business hours. If you haven't received a response within this timeframe, please check your spam folder or contact us again.
What information should I include in my support request?
For faster resolution, please include: your account email, the device and browser you're using, a clear description of the issue, any error messages you're seeing, and steps to reproduce the problem. Screenshots or screen recordings are extremely helpful for technical issues.
Do you offer phone support?
Yes, we offer phone support for urgent matters during business hours. For complex technical issues, we may schedule a screen sharing session. Please note that email support often allows us to provide more thorough and documented responses for technical questions.
Can I schedule a one-on-one consultation?
Absolutely! Our expert mentors are available for private consultations. These can be scheduled through your account dashboard or by contacting our support team. Consultations are available via video call, phone, or in-person at our office by appointment.